Best Banh Mi Hoi An

Privacy Policy

Last updated: November 11, 2026

This policy explains what personal data Hoi An Banh Mi Private Food Tours (“we”) collects through bestbanhmihoian.com and on WhatsApp, why, who sees it and how long we keep it.

1. What we collect

  • Booking details: your name, email address, WhatsApp number, tour date, pickup hotel, group size and the notes you add.
  • Dietary and health notes you choose to share: allergies, foods you do not eat, vegetarian or Muslim-friendly needs, children’s ages, mobility needs. We use these only to plan your menu and route.
  • Messages: what you send us on WhatsApp or by email.
  • Payment: card payments are handled by our payment provider. We see the amount, the status and the last digits of the card, never the full card number. The card is used for either the full price or the 30% deposit.
  • Technical data: the IP address and browser information that any web server records in its logs.

2. Who sees it

Your guide, driver and our licensed partner operator receive what they need to run the tour: your name, group size, pickup hotel, WhatsApp number, menu and mobility notes, and — if you chose to pay the rest in cash — the balance still due. We do not share your data with the banh mi shops or eateries on the route, and we never sell it.

Service providers that process data for us: our web host, our payment provider, Google (sending booking emails, and serving the fonts on this site, which shares your IP address with Google), and WhatsApp (Meta) when you message us.

3. How long we keep it

  • Booking and payment records: 10 years, as Vietnamese accounting rules require.
  • WhatsApp and email conversations: 24 months after your tour, then deleted.
  • Dietary and health notes: deleted from our planning notes 30 days after your tour (they stay only inside the booking record).
  • Server logs: up to 30 days.

4. Your rights

You can ask to see, correct or delete your data, or object to how we use it, by writing to [email protected]. We answer within 30 days. Records we must keep by law are kept until the legal period ends.

5. Security

The site runs over HTTPS, admin access is limited to our team, and card data never touches our servers.

6. Contact

WhatsApp +84 368 938 081 (24/7) · [email protected] · Hoi An Banh Mi Private Food Tours, Hoi An Ward, Da Nang City, Vietnam.