Cancellation and Refund Policy

Last updated: November 11, 2026

This page sets out how cancellations and refunds work for tours booked on bestbanhmihoian.com. It follows our Booking Terms, which remain the full terms of your booking.

1. Free cancellation up to 3 days before

Cancel up to 3 days (72 hours) before your scheduled pickup time and everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.

2. Within 3 days of departure

Cancellations within 3 days of departure, including no-shows, are charged 30% of the tour price, because the car and guide are already committed. If you paid in full, we refund the other 70%. If you paid the 30% deposit and planned to settle the rest in cash on the day, the deposit covers the charge and nothing more is due.

3. Changing your date

Rescheduling is free up to 3 days before departure, subject to availability.

4. If we have to change or cancel

If the Old Town floods, a storm is on the way or there is an official warning, we move your tour to another date free of charge, and refund 100% if no date works for you. If the banh mi shop on your tour is closed or sold out, your guide switches to another well-known shop from our list; if the lantern boats stop because the river is high, we walk the riverbank instead — neither is a reason for a partial refund. Details are in section 7 of the Booking Terms.

5. How to cancel

Message us on WhatsApp +84 368 938 081 or email [email protected] with the name on the booking and the tour date. We confirm every cancellation and refund in writing.