Best Banh Mi Hoi An

Booking Terms

Last updated: November 11, 2026

These terms apply to every tour booked on bestbanhmihoian.com, operated by Hoi An Banh Mi Private Food Tours (“we”, “us”), Hoi An Ward, Da Nang City, Vietnam. By completing checkout or confirming a booking on WhatsApp you accept these terms.

1. What you are booking

All tours are private, for groups of 1–4 guests, priced per group. The price shown at checkout is final and includes everything listed on the tour page:

  • a private car with driver for hotel pickup and drop-off in Hoi An (on the Countryside Lunch tour, the car stays with you for the whole tour);
  • a licensed local food guide who speaks fluent English, for your group only;
  • one banh mi per guest at the banh mi shop on your tour (a group may share), and every other dish and drink on the menu, with bottled water;
  • the Hoi An Old Town ticket (Morning Market, Old Town Heritage and River Evening tours), the Tra Que village entry (Countryside Lunch tour) and the lantern boat on the Hoai River (River Evening tour).

Not included: extra food or drinks beyond the menu, personal shopping and optional tips.

Pickup and drop-off anywhere in Hoi An, including An Bang and Cua Dai, is included. For pickup in Da Nang we add a transfer surcharge of US$25, shown as a separate line at checkout; the Morning Market tour then picks you up about 50 minutes earlier.

If you already hold a Hoi An Old Town ticket with entries left, we deduct its value from the balance you still owe, or refund it in cash at the end of the tour.

2. Sample itineraries and tailor-made menus

The itineraries and menus on this site are samples, and every tour can be tailored on request. Tell us what to add, skip or spend longer on, and about allergies, foods you do not eat, vegetarian or Muslim-friendly needs and children; we confirm the plan and an all-inclusive price in writing before you book. A tailored tour can cost more or less than the sample. On the day, your guide can adjust the order and pace within the time booked.

Street kitchens share equipment, so we cannot guarantee that any dish is free of traces of allergens. For Muslim guests we plan a Muslim-friendly menu of chicken, egg and vegetable dishes and check with each kitchen about lard and broths, but the stalls are not halal-certified. Beer is not on the menu; if you order one, it is served only to guests aged 18 and over.

3. The banh mi shops we name

Best Banh Mi Hoi An is an independent guide and tour operator. We are not connected to, or endorsed by, any banh mi shop or eatery named on this site, nor the Hoi An Centre for Cultural Heritage Management and Conservation. Shop names are used only to describe where our tours stop and what we recommend.

Each tour stops at one named banh mi shop. Opening hours are those the shops usually keep and can change without notice. If the shop on your tour is closed or has sold out that day, your guide takes you to another well-known banh mi shop from our list — for example Banh Mi Lanh or La Banh Mi Sai Gon — and tells you before the tour. This is not a reason for a refund.

We cannot jump or skip the queue at any shop. At busy times the wait is usually 5 to 15 minutes (longer at peak times), and your guide uses it to tell you about the shop and the dish. The other stops on each tour name the dish, not the stall: your guide chooses a stall that is open and cooking well that day.

4. Operation and licensing

Tours are designed and sold by us and operated together with licensed Vietnamese partner operators holding international tour-operator licences. Your booking contract is with us; we remain your single point of contact before, during and after the tour. Your guide is a licensed local guide from Hoi An who speaks fluent English.

5. Payment

You can pay in one of two ways. In full online: the whole price in USD by card, at our secure checkout or through a secure payment link we send on WhatsApp. 30% online, the rest in cash: a 30% deposit paid online to confirm the booking, and the remaining 70% in cash to your guide on the day of the tour, in US dollars or Vietnamese dong; your confirmation states the exact balance due.

Your booking is confirmed when the online payment completes and you receive a written confirmation with your pickup time and guide details.

6. Cancellation and refunds

Free cancellation up to 3 days (72 hours) before your scheduled pickup time — everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.

Within 3 days of departure, including no-shows, 30% of the tour price is charged, because the car and guide are already committed. If you paid in full, we refund the other 70%; if you paid the 30% deposit, the deposit covers the charge and nothing more is due.

Rescheduling is free up to 3 days before departure, subject to availability. Date changes are arranged over WhatsApp.

7. Weather, floods, boats and seasonal dishes

Rain: the tours run in the rain. We eat at covered seats and carry on.

Floods, storms and official warnings: flood season in Hoi An usually runs from September to December. If the Old Town is flooded, a storm is on the way or the authorities issue a warning, we move your tour to another date free of charge. We switch you to a different tour only when your guide confirms that route is dry. If no suitable date works for you, we refund 100% of what you paid.

Lantern boat: when the river is too high the boats stop. On the River Evening tour we then walk the riverbank instead, and there is no partial refund for the boat.

Seasonal dishes and closures: che bap (corn sweet soup) is seasonal; out of season your guide orders a different sweet soup that is not on any of our other tours. If a sight on the route is closed, we tell you before departure where possible and offer a comparable substitute. We never quietly downgrade an itinerary.

8. Your responsibilities

Please be ready in your hotel lobby at the confirmed time. Your guide waits up to 20 minutes and will call or message you on WhatsApp; after that the booking is treated as a no-show. A late start shortens the tour rather than extending it. You are responsible for your own travel insurance and for telling us about allergies, dietary needs or mobility limits when you book.

9. Children and accessibility

Children are welcome. Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. The walking on the Morning Market, Old Town Heritage and River Evening tours is short and on flat streets; the Countryside Lunch tour is by car, with a short walk in Tra Que village. Tell us about strollers or mobility needs and we will plan around them.

10. Liability

We operate with licensed partners and insured vehicles. To the extent permitted by Vietnamese law, our liability for any claim is limited to the amount paid for the booking. Nothing in these terms limits liability that cannot be limited by law.

11. Contact

WhatsApp +84 368 938 081 (24/7) · [email protected] · Hoi An Banh Mi Private Food Tours, Hoi An Ward, Da Nang City, Vietnam.